Warranty Information & Procedure

Warranty Information

CHOMPI CLUB LLC warrants newly purchased products to be free of defects in materials or construction for a period of 90 days from the date of purchase (proof of purchase / invoice required). Malfunction resulting from user error, abuse of the product, incorrectly servicing enclosure panels, knobs and/or keys, or any other causes determined by CHOMPI CLUB to be the fault of the user are not covered by this warranty. During the warranty period, any defective products will be repaired or replaced, at the discretion of CHOMPI CLUB on a case by case basis. CHOMPI CLUB implies and accepts no responsibility for harm to person or apparatus caused through operation of this product.

The warranty covers defects that CHOMPI CLUB determines are no fault of the user and is entirely subject to CHOMPI CLUB’s discretion. This warranty does not cover normal wear and tear and will be void under the following circumstances: 

• Changes or Modifications not approved by the manufacturer;
• if instrument enclosure is opened or serviced incorrectly;
• if the incorrect power supply is used and/or if improper battery configuration is used;
• if damaged by user:
  • Abuse, unreasonable use, mistreatment, or neglect.
  • Unusual physical or electrical stress and/or power fluctuations.
  • Damage caused by the equipment or system with which the product is used.
  • Damage caused by hardware and/or software modification or repair not made or authorized by CC.
  • Products that are determined to be stolen.

A copy of the receipt or a bill of sale bearing the appropriate name, location and model of the Product for which the defect has been reported may be required as a proof of purchase for warranty service. The Product must be carefully packed for shipment to our factory. Damage occurring due to improper shipment will void the warranty.

Warranty Procedure

In the unlikely event you discover that your CHOMPI is not functioning correctly, start by making sure the issue is originating with your CHOMPI’s hardware. Check your power supply, external devices, SD card, firmware version and other additional variables to rule out all possibilities. Once you have determined your CHOMPI is indeed experiencing an issue, please reach out by submitting a ticket through the support form on our website. 

If it is determined that a repair or refund is necessary, we will send you a RMA #, as well as instructions on how and where to send your package. Items sent to us without first requesting a RMA # will not be accepted.

Repair lead times average to about 2 weeks once the device arrives in our shop. Lead times are contingent on the complexity of the repair, and fluctuate thusly. In the unlikely event that we cannot repair your CHOMPI, we will reach back out with suggested options. We will not replace units that have experienced user damage, as mentioned above, and CHOMPI CLUB reserves the right to subject all potential replacements to their own discretion. Repair parts or replacement Products may, at CHOMPI CLUB’s option, include an equal or better model or features.